Policies at K.D Kollections
Because We Care
We founded K.D Kollections with one goal in mind: giving our customers fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Return and Exchange policy
K. D Kollections offering the highest quality merchandise to meet the needs of our clients. We thoroughly inspect ALL items before shipping. ALL sales are final; We offer exchanges for incorrect sizes. We provide a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please
contact us. When ordering anything custom, please be advised that in some cases minor alterations should be expected, in which case this has to be done locally. If you have a problem with an item due to an error on our part,
please contact us and we will assist you.
Deposits: once your deposit is placed, your deadline is secure and your materials are ordered soon after, so deposits are nonrefundable
Shipping
All items are made to order (unless
otherwise noted). Please allow up to 4-6 weeks from the date of purchase for your item to be made and prepared for shipping. If you need an item sooner, please email us to see if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit.
DRESSES/GOWNS: The processing time for gowns may take anywhere from 6-12 weeks in most cases, the exact details can be discussed prior to ordering.
Once your item(s) is shipped, you will receive a tracking number to the email that was provided with your order. Should an item get lost in the mail due to an error by the Postal Service, It is not K.D Kollections responsibility to replace it. However, we do include insurance on all items. In the rare event an item is misplaced/lost you will be refunded your total if the tracking info confirms the lost.
Please note: We do not ship orders on Saturday or Sunday.
We look forward to doing business with you!